Privacy policy

Last Updated: July 9, 2025

At Tribe Ilustuudio (Tribe Beauty Grupp OÜ), we are committed to protecting your privacy and ensuring the security of your personal information. As an expat-founded beauty studio in Mustamäe, Estonia, we serve a diverse clientele and value the trust you place in us when you share your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Who We Are

Tribe Beauty Grupp OÜ, operating as Tribe Ilustuudio, is a limited liability company registered in Estonia. Our registered office is located at Mustamäe tee 55 – 218, Tallinn, Estonia. We provide professional hairdressing, manicure, pedicure, makeup, and braiding services. For the purposes of this Privacy Policy, we are the Data Controller responsible for your personal data.

2. Information We Collect

We may collect and process the following types of personal information:

• Personal Details: Name, email address, phone number, and address when you book an appointment, create an account, or contact us.
• Service-Related Information: Details about the services you book (e.g., type of haircut, manicure preferences) and appointment history.
• Payment Information: Payment details (e.g., credit card information) processed securely through our trusted payment providers.
• Website Usage Data: IP address, browser type, and browsing behavior when you visit our website, collected automatically via cookies or similar technologies.
• Feedback and Correspondence: Information you provide through reviews, surveys, or direct communication with us.

We do not collect personal data from individuals under 16 years of age without verified parental consent. If you believe we have collected such data, please contact us immediately.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your bookings and provide our beauty services.
• To communicate with you about appointments, promotions, or updates (with your consent where required).
• To process payments securely through third-party payment providers.
• To improve our services and website functionality based on usage data and feedback.
• To comply with legal obligations, such as tax or accounting requirements.
• To respond to inquiries, complaints, or requests.

Our legal basis for processing your data includes:

• Contract: To fulfill our service agreements with you (e.g., booking appointments).
• Consent: For marketing communications or non-essential cookies (you may withdraw consent at any time).
• Legitimate Interests: To improve our services and ensure a personalized experience.
• Legal Obligation: To comply with applicable laws and regulations.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your data with:

• Service Providers: Trusted third parties (e.g., payment processors, appointment scheduling platforms) who assist us in delivering our services, subject to strict confidentiality agreements.
• Legal Authorities: When required by law or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with prior notice and in accordance with this policy.

5. International Data Transfers

As an expat-founded business serving a diverse clientele, we may transfer data to service providers outside the European Economic Area (EEA). When we do, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with GDPR requirements.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes encryption for payment processing, secure servers, and restricted access to your data. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal obligations).
• Restriction: Limit how we process your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for marketing purposes.
• Withdraw Consent: Withdraw consent for data processing where applicable.

To exercise these rights, please contact us at  hello@tribeilustuudio.ee. We will respond within one month, as required by GDPR.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations (e.g., tax records). Appointment and payment data may be retained for up to 7 years to meet Estonian legal requirements. You may request deletion of your data at any time, subject to these obligations.

9. Cookies and Tracking

Our website uses cookies to enhance your experience and analyze usage. Essential cookies are necessary for website functionality, while non-essential cookies (e.g., for analytics or marketing) require your consent. You can manage your cookie preferences through our website’s cookie settings.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing personal information.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or contacting you directly.

12. Contact Us

If you have questions, concerns, or wish to exercise your data protection rights, please contact us at:

Tribe Beauty Grupp OÜ
Mustamäe tee 55 – 218, Tallinn, Estonia
Email: hello@tribeilustuudio.ee
Phone: +372 5346 2235

For complaints, you may also contact the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) at info@aki.ee.